The information below is to help you decide if this particular level is right for you.

NVQ Customer Service Level 4

The Level 4 in NVQ Customer Service is aimed at those working in a managerial capacity in a customer facing or service delivery environment. This level is targeted at the most experienced customer service managers.

Course Duration: 9-12 months

Course Requirements: Students must complete at least 67 credits
Students must complete 2 mandatory units and 4 or 5 optional units

The information below is to help you decide if this particular level is right for you.

NVQ Customer Service Level 3

Moving up, the Level 3 in NVQ Customer Service is aimed at those working in customer services where their job entails a higher level of control and supervision and where skills learned can be used to influence others as well as improve customer service delivery.

Course Duration: 3-6 months

Course Requirements: Students must complete at least 42 credits
Students must complete 2 mandatory units and 4 or 5 optional units

The information below is to help you decide if this particular level is right for you.

NVQ Customer Service Level 2

The Level 2 in NVQ Customer Service is aimed at those working in customer services where their job requires them to be constantly thriving to improve their customer service skills. It is also a recognition of what the learner has achieved in customer services so far.

Course Duration: 3-6 months

Course Requirements: Students must complete at least 28 credits
Students must complete 2 mandatory units and 4 optional units

The information below is to help you decide if this particular level is right for you.

NVQ Customer Service Level 1

A level 4 in NVQ Customer Service is right for you if you are just beginning a role in the customer services sector or are just about to. Learn the basics with this Level 1 NVQ which will provide a good introduction to the word of customer services and help bring you up to speed with all of the terminology used in the sector.